What are cookies?
Cookies are small text files stored in your computer’s browser that collect anonymous data about visitor behaviour. They remember details from your previous visits, improving your experience when you return.
When you visit our website, we use cookies to tailor our services to your device, and to gather information about your preferences and how you use the site for statistical purposes.
Classification information
Cookies fall into four general categories:
- First-party cookies are set directly by the website you visit. They help manage login sessions, language preferences, and shopping cart items, ensuring a smooth browsing experience.
- Third-party cookies are set by a domain different from the one you are visiting, typically through embedded ads, images, or tracking scripts. They are primarily used for cross-site tracking and targeted marketing. You can opt out and prevent Google from collecting data through cookies by installing the plug-in: https://tools.google.com/dlpage/gaoptout.
- Session cookies are temporary files that are automatically deleted when you close your browser. They are essential for navigating websites securely and efficiently.
- Persistent cookies stay on your device for a set duration (days, months or years) to remember your preferences and login details for future visits.
Specific categorisation of cookies used
Necessary cookies
These are essential for a website to operate correctly and provide the services you require when visiting the website. They allow the basic features of the site, such as navigation and maintaining security and privacy.
Functionality cookies
These cookies are essential for improving user experience by storing information about visitors, including their preferred language and time zone. This allows websites to offer personalised content and features tailored to each user. Without these cookies, some features, such as videos, may not be accessible.
Performance cookies
These cookies gather and share anonymous data to help understand how users navigate a website and identify any technical issues.
Advertising cookies
These cookies enhance ad relevance for users by preventing repetitive ads, ensuring proper ad display, and sometimes selecting ads based on user interests. To learn more about how Google uses personal data, please visit: https://business.safety.google/privacy/
What cookies do we use?
Below is a list of some of the cookies used on this website. Some unclassified cookies, which are generated by third-party providers, are not included as they are either uncommon or their usage is not universally determined. For details on these unclassified cookies, please refer to the privacy policies of the respective third parties.
Necessary
| Cookie name | Provider | Type | Description |
|---|---|---|---|
| ARRAffinity | snazzymaps.com | Persistent | This cookie ensures that requests from a visitor’s session are always directed to the same server for load balancing purposes. |
| cookieConsent | receptionpal.ai | Persistent | This cookie stores the user’s cookie consent state for the current domain. |
| _cfuvid | receptionpal.ai | Persistent | Cookie used to differentiate individual users sharing the same IP address and to enforce rate limits. |
| _lscache_vary | receptionpal.ai | Persistent | Cookie used by the Litespeed server-level cache to determine if a cached page should be served. |
| _grecaptcha | google.com | Third-party | Used by Google reCAPTCHA to track and analyse user behaviour to distinguish humans from bots or automated software. |
| __cf_bm | openai.com | Third-party | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
Functionality
| Cookie name | Provider | Type | Description |
|---|---|---|---|
| NID | google.com | Third-party | This cookie enables your browser to send a unique ID that Google uses to remember user preferences, including preferred language and SafeSearch filter setting. |
| wc_client | receptionpal.ai | Session | This cookie is essential for call-tracking functionality. It assigns a unique anonymous ID to each user, enabling our team to recognise the user when they call for assistance. |
| wc_client_current | receptionpal.ai | Session | This cookie is used to record the current page being visited, and assign a unique anonymous ID to the user for call-tracking functionality. |
| wc_visitor | receptionpal.ai | Session | This cookie serves as a unique anonymous ID to identify users for call-tracking functionality. |
| _cfuvid | openai.com | Third-party | This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services. |
Performance
| Cookie name | Provider | Type | Description |
|---|---|---|---|
| _ga | google.com | Third-party | Google Analytics cookie used to generate statistical information on the use of our website. |
| _gd | google.com | Third-party | Google Analytics cookie used to distinguish users. |
| _clck | microsoft.com | Third-party | Cookie generates an anonymous Clarity User ID to record preferences, which are unique to our website and attributed to the same user ID. |
| _clsk | microsoft.com | Third-party | Collects multiple page views by a user into a single Clarity session recording. |
Advertising
| Cookie name | Provider | Type | Description |
|---|---|---|---|
| ar_debug | google.com | Third-party | Cookie used by Google to enable or disable debugging for attribution report troubleshooting. |
| _fbp | facebook.com | First-party | Cookie used by Facebook to track website visits and deliver a range of advertising products, including real-time bidding from third-party advertisers. |
| _gcl_au | google.com | Third-party | Cookie used by Google AdSense to understand how users interact with our website and generate analytical data. |
| __gsas | google.com | Third-party | This cookie is set by Google to store information about searches made on this website, enabling Google to deliver personalised ads across its advertising network. |
| IDE | google.com | Third-party | Cookie used by Google’s DoubleClick service to serve targeted ads based on users’ previous website visits and to measure the effectiveness of those ads. |
| _uetsid | microsoft.com | Third-party | This cookie helps Microsoft Advertising show relevant ads to users browsing our site. |
| _uetvid | microsoft.com | Third-party | Cookie used by Microsoft Advertising to track a unique, anonymous visitor ID. This helps them customise marketing to match your interests. |
| __obref | openai.com | Third-party | A cookie used by OpenAI’s Pixel to measure and track advertising by storing a unique browser identifier. |
| __oppref | openai.com | Third-party | A tracking cookie from the OpenAI Help Center helps store an identifier for ad clicks when someone visits your website from a ChatGPT ad. |
Removing Cookies
Most popular web browsers automatically allow websites to use cookies on your device. However, most browsers also provide options for you to refuse cookies, restrict their use, or delete them. The methods for doing this vary from one browser to another.
Keep in mind that disabling cookies may impact your ability to use the site and access all available services effectively.